1. Introduction and Scope

Chartered Speed Limited ("Chartered Bus," "we," "us," or "our"), with its registered office at Chartered Speed Limited, Sarkhej-Bavla Highway, Sanathal, Sarkhej, Ahmedabad 382 210, Gujarat, India, is committed to protecting the privacy and security of our passengers' personal information. This comprehensive Privacy Policy governs the collection, usage, storage, and protection of information obtained through our digital platforms, including our official website, mobile applications, and booking systems (collectively referred to as the "Chartered Bus Platform"). By accessing and utilizing our services, you explicitly consent to the practices described herein. For organizational bookings, the individual making the reservation represents and warrants that they possess the necessary authority to accept these terms on behalf of their organization.

 

2. Comprehensive Information Collection Practices

We collect various types of information to facilitate and enhance your travel experience. The personal data we gather includes your complete name, email address, contact number, date of birth, and a securely stored password of your choice. Additionally, we process your payment information through reputable third-party payment processors who maintain stringent security protocols. Our technical collection encompasses your Internet Protocol address, browser specifications, device characteristics, operating system details, and user preference settings. We also systematically record your travel patterns, including boarding details, frequently traveled routes, seating preferences, and complete journey history to optimize our service delivery.

 

3. Purposeful Utilization of Collected Information

The information we collect serves multiple essential purposes in delivering and improving our services. Primarily, we utilize your data to facilitate ticket reservations, process payments efficiently, and maintain comprehensive travel records. Your information enables us to personalize your experience by remembering your preferences and suggesting relevant travel options. We employ collected data for analytical purposes to identify service improvement opportunities and develop new features that enhance passenger satisfaction. Furthermore, we use your contact information to communicate important service updates, schedule changes, and security notifications. In certain circumstances, we may disclose information when legally required to comply with regulatory obligations or to protect our legal rights and interests.

 

4. Robust Data Storage and Retention Framework

We maintain your personal information on secure servers with implemented access controls and protection mechanisms. Our data retention practices ensure that information is kept only for durations necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce our agreements. Typically, we preserve travel records and associated personal data for periods ranging from three to five years following journey completion, after which we securely dispose of or anonymize the information.

 

5. Comprehensive Security Measures

We have implemented a multi-layered security framework to safeguard your personal information against unauthorized access and misuse. Our security infrastructure includes advanced encryption protocols for data transmission, strict access control mechanisms that limit information access to authorized personnel only, regular security assessments and system updates to address emerging threats, and secure storage solutions with robust protection measures. While we employ industry-standard security practices, we acknowledge that no electronic transmission or storage method can guarantee absolute security, and we continuously work to enhance our protective measures.

 

6. Third-Party Services and External Platforms

Our operations involve collaboration with trusted third-party service providers who assist in various aspects of our business, including payment processing, customer support, data storage, and marketing services. These entities are contractually bound to maintain confidentiality and implement appropriate security measures. Our Platform may contain links to external websites, and we emphasize that this Privacy Policy does not govern those third-party platforms. We encourage users to review the privacy practices of any external sites they visit through our Platform.

 

7. Legal Compliance and Law Enforcement Cooperation

We may disclose personal information when required by applicable laws, regulations, legal processes, or governmental requests. Such disclosures may occur in circumstances involving the enforcement of our Terms of Service, protection of our legal rights and interests, prevention of fraudulent activities, or ensuring the safety and security of our passengers and services. We make reasonable efforts to notify affected individuals about such disclosures when permitted by legal constraints.

 

8. Marketing Communications and Preference Management

While we primarily use your contact information for essential service-related communications, we may also send promotional materials with your explicit consent. We provide multiple channels for managing communication preferences, including unsubscribe links in all marketing emails, customizable preference settings within your account dashboard, and direct communication options through our customer support channels at care@charteredbus.in.

 

9. Advanced Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and platform functionality. These technologies help us remember user preferences, analyze website traffic patterns, improve service quality, and deliver relevant content. Users can manage their cookie preferences through browser settings, though restricting certain cookies may impact platform functionality.

 

10. Policy Updates and Modification Procedures

We periodically review and update this Privacy Policy to reflect changes in our practices, technological advancements, and legal requirements. Substantial modifications will be communicated through platform notifications and updated publication dates. Continued use of our services following policy changes constitutes acceptance of the revised terms.

 

11. Contact Information and Grievance Resolution

For any inquiries, concerns, or requests regarding this Privacy Policy or your personal information, please contact our dedicated support team through the following channels: our 24/7 helpline at 0731 42 88 888, email support at care@charteredbus.in, or postal communication to our registered office address. We are committed to addressing all privacy-related concerns promptly and thoroughly, typically responding to inquiries within three business days.

 

This comprehensive Privacy Policy demonstrates our unwavering commitment to protecting your personal information while providing exceptional transportation services. We encourage regular review of this policy to stay informed about our privacy practices and your rights.